REFUNDS YOU'VE NEVER HEARD EXISTED

AMAZON Sellers, watch the video to see why you are owed refunds from fba.
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We Find Reimbursements
Pay Only When You Make Money
Total amount recovered from amazon to our clients
$1,187,495.57
Total amount recovered from amazon for our clients
$1,234,432.54
lost or damaged units
  • Damaged inventory at the warehouse.
  • ​Destroyed item without permission.
  • ​Lost inventory at the warehouse.
  • ​Carrier damaged inbound goods in transit. 
refunds and mishandled returns
  • Refund issued, but customer never returned item.
  • ​Failure to reimburse a return.
lost inbound shipments
  • Reimbursed you for less quantity
  • ​Reimbursement smaller than the item value.
  • ​Issued a chargeback but didn't reimburse you.
  • ​Failure to replace items back into inventory.


real people who bring real results

This is Sandra one of our case managers, her job is to evaluate your Amazon account thoroughly to find any of the checked items above that Amazon has failed to reimburse you for. 
CLIENT FUNDS RECOVERED
what our clients have to say
JONAS & COSMAN
Total amount
RECOVERED
$5,153.66
VERSEO.COM
Total amount RECOVERED
$25,223.31
JONAS & COSMAN
One thing that sellers forget is as you grow and sell more, there are more transactions and more ways that you can lose money in various inventory damages, missed shipments, and the list goes on. I started using Seller Investigators to review my account and manage all the different reimbursements I could be getting. Was super impressed with their service and how hands off it was not to mention the reimbursements they were able to find me, especially at the start finding really old stuff I missed. Just one less thing I need to worry about each week so I can focus my time on other parts of the business. 
Total amount RECOVERED
$5,153.66
VERSEO.COM
Since bringing on Seller Investigators they have achieved refunds in excess of 25,000 USD. I really wish we knew about their service sooner. It was so hard to manage the reimbursements I knew I was owed not to mention the majority of them that I did not even know I deserved. Lets me focus on sourcing and marketing!
Total amount RECOVERED
$25,223.31
CLOTHING COMPANY
Name Hidden For Privacy
We have been using Seller Investigators for about a year now. We see them as partner for growth, and as an extension of our revenue collection process. That is because Seller Investigators always gets results.

In fact, over the last 6 months, they have occupied a significant place in the continued growth of our business, providing transparency and professionalism at each step of the Amazon reimbursement collection process. Most importantly, Seller Investigators always protects our financial and confidentiality interests.
Total amount RECOVERED
$12,559.08
BEAUTY AND CARE COMPANY 1
Name Hidden For Privacy
Seller Investigators came highly recommended to me by a Beauty and Skincare Forum. I previously had issue with late reimbursements and unpaid refunds which have become increasingly cumbersome to deal with as Amazon just tends to let complaints drag on and on without resolution. I was losing money fast.

So when Amazon once again started to pull the same tricks on me, I ran straight to Seller Investigators for help. My hopes had been low. Even though everyone was saying good things about Seller Investigators, I had little experience in that sort of thing. Will I get my money back? I was worried. But hey, in just a couple of weeks I received a call from Seller Investigators telling me they’ve been successful in collecting my money.  

With that money I was able to keep my business growing. You guys at Seller Investigators are such life savers. Thank you so much!
Total amount RECOVERED
$6,212.24
CLOTHING COMPANY
Name Hidden For Privacy
Total amount RECOVERED
$12,559.08
BEAUTY AND CARE COMPANY 1
Name Hidden For Privacy
Total amount RECOVERED
$6,212.24
Gardening equipment company
Name Hidden For Privacy
Total amount RECOVERED
$1,521.67
ELECTRONICS COMPANY 1
Name Hidden For Privacy
Total amount RECOVERED
$5,422.90
Gardening equipment company
Name Hidden For Privacy
As a small business owner I was always worried about not being reimbursed by Amazon for lost, misplaced or damaged products. Fulfillment by Amazon is a wonderful program in theory. Unfortunately, all our efforts in collecting our refund for 5 months were completely ignored by Amazon.

We were about to give up, but then we heard about Seller Investigators and thought, “What have we got to lose?” So we gave it a shot.

At first I was apprehensive, but Seller Investigators was so prompt in replying and explaining everything that needed to be done. Within two weeks Seller Investigators had collected the reimbursement that I desperately tried to accomplish for months without success. We highly recommend Seller Investigators to anyone who needs this kind of service.


Total amount RECOVERED
$1,521.67
ELECTRONICS COMPANY 1
Name Hidden For Privacy
We were struggling to obtain reimbursements for damaged inventory from Amazon. We used Seller Investigators to assist with this issue. We are very pleased with the service they provided and their high level of professionalism. Seller Investigators recovered the money owed to us by Amazon in a very short time. I would not hesitate to use them in the future should such a situation arise again.
Total amount RECOVERED
$5,422.90
BEAUTY AND CARE COMPANY 2
Name Hidden For Privacy
Total amount RECOVERED
$6,029.07
BEAUTY AND CARE COMPANY 3
Name Hidden For Privacy
Total amount RECOVERED
$4,209.78
BEAUTY AND CARE COMPANY 2
Name Hidden For Privacy
We are so happy with the results. Through Seller Investigators professional services, we were able to receive the full amount of the refund owed to us by Amazon. For months we tried to collect the amount ourselves to no avail. We were about to give up and would have been happy to receive even half the money owed to us.

Fortunately, we discovered Seller Investigators through word-of-mouth referral. We wasted no time in contacting the company to which they responded promptly and professionally. They listened to our problem and explained the collection process clearly.
Total amount RECOVERED
$6,029.07
BEAUTY AND CARE COMPANY 3
Name Hidden For Privacy
Our experience with Seller Investigators has been outstanding. I highly recommend their service to anyone desiring a fast, cost effective process of claiming FBA reimbursements from Amazon. The process delivered by the Seller Investigators team surpassed our expectations. Their incredible knowledge and attention to detail enabled full recovery of the money owed to us by Amazon.

FBASeller Investigators understood my predicament from just a few minutes discussion and managed my application promptly with the utmost professionalism, communicating with me constantly throughout the process. Highly recommended!
Total amount RECOVERED
$4,209.78
Common FAQs
Why would I use Seller Investigators?
The Seller Investigators application takes away the massive hassle of going through all of the reports and hoops needed for you to file a reimbursement case to Amazon.
What information will I need to get started?
You must be an Amazon Pro Seller in order to use Seller Investigators — we’ll need you to authorize us with Amazon MWS API credentials to import all of your store front data and add the case manager as a SellerCentral User.
Is my information secure?
Yes, we are using Amazon’s infrastructure (AWS) advanced encryption to store your information.
What is your fee?
We charge a 25% commission on all successful reimbursements, including inventory reimbursements. To value a unit of inventory, we use the amount per unit value Amazon assigns.
How we get your money back
How long does it take for a refund to be processed?
3 – 5 business days after we file a case with Amazon Support.
How can I track my reimbursements?
The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after we initiate payment.
What reimbursement cases do you cover?
• Amazon lost inventory at the warehouse, and it has been 30 days in past 18 months.
• Amazon damaged inventory at the warehouse, and it has been 30 days in past 18 months.
• Amazon claims to have reimbursed a return but it has not been reimbursed.
• Amazon improperly received or miscounted items from inbound shipments in past 9 months.
• Amazon claims to have placed an item back into your inventory but it has not been replaced.
• Amazon issued a refund, but customer never returned item and it has been 45 days.
How does the Redemption Service work?
After your sign-up, we’ll import your store-front data through Amazon MWS API, which takes 24 – 48 hrs depending on the size of your data. After importing and processing your data, we’ll start to report cases to Amazon Support.
Do you automate claim submissions?
No. In accordance with Amazon’s Terms of Service, we do not automate any claim submissions. Your case manager reviews each potential claim and manually submits quality claims with accurate data.
Seller Investigators does not make any claims promising you financial compensation from Amazon for using our services. We simply inform Amazon of any ways they may have misused or misinterpreted their own data with regards to your Amazon store. You may or may not be liable for financial compensation from Amazon but our world class analysis strategies with a 98% success rate can almost guarantee we won't overlook any misused funds. All we ask in return for our services is a 25% compensation for all funds recovered from Amazon. 
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